Frequently Asked Questions

We will publish your questions and our answers here to enable you to have a resource at your fingertips – please use the Contact Us form to send your questions to us.

Here are some of the most commonly asked questions:

Is the website kept up to date?

Yes, the eLearning training resources are kept up to date with national guidance and updates.

How do I gain access to the training and assessment materials?

You will receive an email (check your junk mail if you haven’t received it) which will invite you to click on a link that will take you to the training resource
Choose and enter your password, you will then have access to all the training and assessment materials for the duration of the contract with your organisation
The way that you enter your name into the registration document is how it will print out on your certificate of compliance.

I haven’t received my registration email.

Please check your ‘junk’ mail
Check with your manager that you have been allocated an account, if not, you will need to discuss with your line manager if you can have an account
Check with your manager that your email address has been correctly provided to us
Contact one of our administrators via the ‘Contact us’ option on the training resource

My link won’t work or won’t load.

Check that you have clicked the correct link
Ensure that the firewall within your organisation hasn’t blocked the email; you may need to ask your IT department to assist
Your pc may be cached, try logging in on a different pc.
Contact one of our administrators via the ‘Contact us’ option on the website

I’ve lost my registration link.

Check your ‘deleted’ emails
Contact one of our administrators via the ‘Contact us’ option on the website, we can resend your registration link

When I log in, I can only access the assessment section, why?

Your organisation has invested in the training resource to assist with your continued development. To realise the benefits of purchasing the training, performance reports are available to your line managers and will record your first attempt and then after you have studied the training, your next attempt. This method of implementation will hopefully result in you passing your assessment(s) and understanding the 18 Week rules, ultimately the aim is to provide your patients with a gold standard experience.

My trust / organisation uses local RTT Status Codes instead of National, can the training be tailored to suit our needs?

Yes. We can tailor our eLearning packages to reflect the RTT Status Codes that you use
We can incorporate your Patient Access Policy, Clinic Outcome Forms and local rules into a bespoke training resource for your organisation
If this is of interest to you, please complete the ‘Contact Us’ form by clicking on the green ‘ENQUIRE’ button and we will be in touch

Can I access the training from my smartphone?

Yes. Once you have registered, you can access the training resource via any device which has access to the Internet.

Can I access my account if I’m not at my office desk?

Yes. You can log in anywhere using your username and password, you don’t have to be at your office desk.

I think relevant information is missing from the training resource, can I make suggestions?

We welcome suggestions for change or improvement to our training resources, ultimately the resources are there to help you with your understanding of the rules, all suggestions are greatly received as they help us to continuously improve our resources.
You can either send us your suggestions via the ‘Contact Us’ button, or, add them to the feedback form which appears at the end of an assessment.

Why are my assessment questions different to my colleagues?

There is a library of over 400 questions that are randomly selected for each assessment attempt.

Is there any way of checking how I did on my assessment?

Yes. If you click on ‘My Assessment History’, you will be presented with the following:

Every assessment that has been recorded against your account
The questions you were asked
The answer that you selected
A hyperlink which will redirect you to the module within the training that will contain the answer to the question.

I think that the answer I gave in my assessment was correct, could your website be wrong?

Please visit the ‘My Assessment History’ section of your account. Here, you can review your assessment, view the question you were asked, the answer that you gave (not the correct answer) and the module to visit, to learn the correct answer. If you still have a query regarding the answer that you gave, please raise your query with us by completing the ‘Contact Us’ form. We welcome all comments as it helps us to improve our service.

Once I have passed the assessment that is relevant to my job role, can I take the other assessments that are available?

You have access to the website for the length of the contract, please feel free to take as many assessments as you wish and learn the other sections. Take advantage of this training resource whilst you have access to it.

How long does each section take to read and study?

If you were to sit in a quiet room with no distractions, you could probably read through the training content as per the table below. However, it is not advisable to try to complete the training in one sitting as research shows that you probably won’t retain the information in this way. As a rule of thumb the length of time for each section is:
Introduction to Referral to Treatment (RTT) – 60 minutes
Referral to Treatment – 120 minutes
Clinic Outcome Form – 75 minutes
Fertility – 45 minutes
Dental – 45 minutes

What if I need to refresh my memory of the content?

The training resource is yours for the length of the subscription with your organisation. The modules have been written in a way that mirror’s a patient’s pathway. If you need to refresh your memory, click on the module that contains the relevant information.

Can’t find the answer to your query?

Please contact us and we will be more than happy to help.